1、Engage with Global and AP forum lead to follow the programs 
about forum 
2、Forum data harvesting and analysis 
3、Manage forum setting, user ranking and permission 
4、eporting for forum traffic and CSAT 
5、Interacting with Moderator, work with the partner to identify 
and drive resolution to “bug fixes” and other normal operating
 maintenance of the forum. 
6、	Work back with site editor & tech writer on the 
content improvement or SWD experience improvement part 
or process enhancement portion on an ongoing basis 
based on his analysis of traffic report, 
CSAT report, top issues/postings report etc. 
7、	Develop and maintain a set of “standard” responses that 
will be used by the moderator to help ensure the users have 
completed a series of steps to validate their issue to justify 
a possible escalation situation 
8、	Perform triage on potential escalations that are received 
through the moderator or directly from a trusted set of super 
users that have been engaged to provide feedback on the forum. 
9、	Involve in forum escalations. 
10、	Use of Private forums 
11、	Develop relationships with the administrators of the other 
HP forums for the purpose of establishing best practices across HP.